Why should I purchase from freedomwatches.com?
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- We are a trusted retailer. We and continue to serve our customers from around the world. Many of our competitors are anonymous. All they have is a website with no proper contact or store location information. When you purchase from them, you can't be sure that your order will even reach you. However, when you shop with freedomwatches.com, you can be 100% sure that your hard-earned money is in safe hands. Give us a call to talk with us. We will get the watch to you or we will give your money back.
- Only 100% new and genuine watches. All our watches are brand new and authentic. You can buy from us with confidence that you will receive an original brand new time-piece. If there is any doubt we will offer you a full refund.
- Lowest Price Guarantee. Our prices are amongst the lowest you will find anywhere. The reason our prices are low is that we buy in bulk at wholesale prices. All this allows us to provide you with great discounts on our watches with no compromise on quality and customer service.
- Fast Shipping. We ship to all European countries. Your watches are carefully and securely packed in boxes with layers of impact-proof bubble wrap.
- Secure Transactions. All our payments are fully secured for safe online shopping.
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How will my watch be shipped?
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We will ship out your watch by Insured Registered Parcel or by FedEx International Priority, depending on which option you chose while checking out. Both methods of shipping are safe, and require acknowledgement of receipt of package by the recipient.
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When will you ship my order?
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We normally ship your watch within 1-2 days after you have successfully placed and paid for your order. We currently do not ship watches over weekends or public holidays.
For Freedomwatches.com to ship your watch order as fast and hassle-free as possible, make sure you provide us with your preferred complete shipping address together with a phone number where you can be contacted. This is to ensure that you can be contacted by your local post office in case you are unreachable.
If your delivery status shows a delay of more than 5 business days, we will attempt to contact you.
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How can I know whether my watch has been shipped?
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Once we ship your order, we will send you an email confirming shipment together with a Registered parcel reference number or a FedEx tracking number that you can use to check the status of your package online.
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Do you ship to all international locations?
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No we ship to all countries within the European Economic Area (EEA). If your country/territory is not in the EEA, email us and we will quote you on the shipping expenses.
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Can I request for my order to be sent to another address than mine?
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Yes, just provide us with the shipping address you wish to have your watch delivered to.
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Can my watch be delivered on a weekend?
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We try our best to send out all shipments received by 3pm by that evening. However, it is up to the transport services providers' policies whether they can deliver to you on a weekend or not. If the order cannot be delivered on a weekend, it will reach you on the following business day.
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Do you charge any tax on your products?
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Freedomwatches.com does not charge any additional tax to the prices listed on our website. You only pay what you see.
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Do I need to be there to receive the delivery?
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A signature is required for receipt of your watch. We highly recommend that you have a person available to sign and receive the order.
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Are Freedomwatches.com's watches real?
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All watches sold from Freedomwatches.com are 100% genuine and brand new. We do not sell used, previously owned, replica, or imitation watches.
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What forms of payment do you accept?
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We accept all major credit cards.
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What are Freedomwatches.com refund and exchange policies?
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Please see our Refunds Policy for full details.
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The watch I am looking for appears to be out of stock?
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Please contact us and we will reply back to you as to the availability of the particular watch.
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The watch I want is not listed on your web site, can you source for it?
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Write to us with the model name and we will see if we can get hold of it for you.
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When will I receive my tracking number?
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Once we send out your item for shipment, we will send you an email with the tracking number for your package(s).
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I would like to exchange my watch, what do I need to do?
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Please refer to our refund and exchange policies for more information. You can also email us or call us to receive full details.
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