Refunds Policy

Refunds Policy

We accept exchange and will refund you for your purchase under the conditions outlined below. To be eligible for return & refund, all watches must reach us within the first 30 days following purchase and must be sent back to us in original condition(new and unused) with:
  • No scratches, damages whatsoever
  • No resizing, altering of bracelet or personalisation
  • Warranty card
  • Proof of purchase with original box/documentation and packaging

30-Day Money Back Guarantee
All purchases from Freedomwatches.com are entitled to a 30-Day Money Back Guarantee. You can return us your watch within the first 30 days following your purchase and we will offer you full refund for the value of the watch. All shipping, handling and packaging costs will still be charged to the buyer.

We will refund you the TOTAL amount of your purchase if and only if the watch sent to you is not the one you ordered. Although please be assured that we are extra-careful with packing of your watch, and this situation is very unlikely to arise. Shipping fees, in this case, will be borne by us. You can also choose to receive the original watch you ordered the price difference topped up or refund. We are not responsible for any return/exchange/refund shipping mishaps.


How To Return An Item:

Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.

To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a €15.00 administration fee.

Returns should be sent via an insured and traceable method, such as Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Recorded or Special Delivery then you can check to see if we have received your parcel on the your carriers ‘track and trace’ facility. If a parcel does go missing and never reaches us it is your responsibility to claim for the item from the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it then we shall deduct that amount plus a €15.00 administration fee from any refund.