Delivery Policy
Delivery Policy
We can only accept orders from and to addresses in the European Economic Area.
Orders are usually dispatched the same working day if ordered before 3pm (For guaranteed next day delivery call us to avoid disappointment), but please allow up to 3 working days for delivery depending upon speed of service chosen. For international orders please allow 7 to 10 working days for delivery.
After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.
When we despatch your order we will send you a despatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.
Orders placed before 3pm will usually be despatched the same day subject to stock availability and security checks. To ensure guaranteed next day delivery please phone. If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details. We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable period of time.
If the items you have ordered are unavailable you will be notified as soon as possible.
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.